To request a draw, log into your Borrower Account and select the "Draw Request" tab. Draws are reimbursed after completion and third-party inspection. For questions, contact [email protected].

To request a payoff letter, log in to your Borrower Account and request on the Payoffs tab of the loan. You can enter in third party email addresses (separate multiple emails by a comma) and the third parties will receive the payoff letter directly from Groundfloor Lending. Third party requests can also be emailed to [email protected] for a payoff letter - please include the estimated or scheduled payoff date, and a borrower-signed authorization letter.

To provide updates on your active projects, log into your Groundfloor Lending Borrower Account and update the status directly on your loan page. Select the property address from your "Active Loans" and click on the "Updates" tab to insert your update. Groundfloor Lending will review and publish the update for investors upon approval. Project updates are required every 30 days. For assistance, reach out to Customer Support.